Complaints

PROFESSIONAL TRUCK DRIVER INSTITUTE, INC.
COMPLAINTS

PTDI remains committed to ensuring that the quality and integrity of its course curriculum, and the standards and requirements for course certification, are unimpeachable. In order to help safeguard the training and course certification standards for the industry and the public, PTDI will receive and investigate complaints including but not limited to those relating to a particular school or course provider's curriculum, student skill standards, and standards and requirements for course certification.

If a school with a PTDI-certified course is not following standards, PTDI can take action. PTDI does not investigate complaints that are out of the jurisdiction of PTDI's standards. Please see other options for filing a complaint at the end of this section.

PROCEDURES FOR FILING A COMPLAINT AGAINST A SCHOOL WITH A PTDI-CERTIFIED COURSE

Before a complaint about a school or its compliance of PTDI standards can trigger an investigation that may include a site visit:

1. The complaint must be in writing and signed by an identifiable individual, with contact information (including name, address, and telephone number). Note: e-mails will not initiate an investigation unless subsequently sent with signature.*

2. The complainant must detail the efforts made to have the school or course provider address and resolve his complaint(s), and must at a minimum provide the date(s) and identity(ies) of those individuals at the school with whom he or she has dealt, and provide a copy of the school's response, if any. Provide a copy of any printed material that may be of concern; e.g., advertisement, web page or brochure. Send the documents to: PTDI, 555 E. Braddock Rd., Alexandria, VA 22314.

3. The complaint must be reviewed by the Certification Commission to determine that it is material and not frivolous

4. The school shall receive a copy of the complaint.

5. The school shall be given an opportunity to respond to the complaint. 6. The Commission must receive the school's response within twenty-one (21) days.

* PTDI does welcome e-mail, phone or fax concerns with schools who claim to have a PTDI-certified course who do not have one. PTDI considers these as notifications rather than complaints. Please provide as much information as possible.

Where the investigation of the validity of a complaint, against schools with a PTDI-certified course(s) and those schools applying for course certification, involves a site visit, the site visit (a) shall be conducted by at least two PTDI representatives; (b) need not involve the original or a previous site-visit team; and (c) shall have access to information developed by the original site-visit team. If in the course of investigation of a complaint other areas of noncompliance are found, the Commission may initiate other action as appropriate against the school or course provider.

OTHER OPTIONS FOR FILING A COMPLAINT

  • State Department of Education http://www.ed.gov/Programs/EROD/ERODmap.html

  • Some schools are licensed or authorized under agencies other than the state DOE, such as Department of Motor Vehicles, Board of Regents, Bureau for Private Postsecondary & Vocational Education, State Highway Patrol.

  • The National Advertising Division ( www.nadreview.org ) (NAD) of the Council of Better Business Bureaus, if an ad is running nationally or regionally. It investigates allegations of deceptive advertising and gives advertisers a mechanism for resolving disputes voluntarily.

  • local. Many BBBs have procedures for resolving disputes between businesses.

  • State Attorney General's Office ( www.naag.org/ag/full_ag_table.cfm ) or your city, county, or state Office of Consumer Affairs. To get their phone numbers, check your telephone directory.

  • Federal Trade Commission ( www.ftc.gov ). By mail: FTC, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580; by telephone: toll-free: 1-877-FTC-HELP (382-4357). See further information below from the FTC website concerning deceptive advertising and practices.

FEDERAL TRADE COMMISSION - FREQUENTLY ASKED ADVERTISING QUESTIONS: A GUIDE FOR SMALL BUSINESS

http://www.ftc.gov/bcp/edu/pubs/business/adv/bus35.shtm

This includes such items as:

  • What truth-in-advertising rules apply to advertisers?
  • What makes an advertisement deceptive? unfair?
  • How does the FTC determine if an ad is deceptive?
  • What kind of evidence must a company have to support the claims in its ads?
  • What can my company do if a competitor is running an ad that I think is deceptive? This section gives several national, state or local resources for filing a complaint (included in the "Other Options." above.)
  • Disclosures and disclaimers
  • "Free" offers
  • Guarantees

FTC GUIDES FOR PRIVATE VOCATIONAL AND DISTANCE EDUCATION SCHOOLS

http://www.ftc.gov/sites/default/files/documents/federal_register_notices/2013/11/131118vocationalschools.pdf

This includes:

  • Scope & Application
  • Definitions
  • Deceptive Trade or Business Names
  • Misrepresentation of Extent or Nature of Accreditation or Approval
  • Misrepresentations of Facilities, Services, Qualification of Staff, Status, and Employment Prospects for Students After Training
  • Misrepresentations of Enrollment Qualifications or Limitations
  • Deceptive Use of Diplomas, Degrees or Certificates
  • Deceptive Sales Practices